Is the Galleon website for wine enthusiasts only? Do I have to be recommended by a friend?
Galleon caters to everyone, from wine connoisseurs to novices who want to learn more about the wonderful world of wine!
You don’t have to be recommended by a friend. Simply register as a member on our website to see our products.
What can I do if a product is defective? Can I return it for refund?
Yes, you can. Bring the item and your receipt to an SAQ outlet. The bottle must be at least three-quarters full and it must have been purchased less than a year before.
Why do you only sell wine by the case and not by the bottle?
The SAQ requires us to sell our wines as private import products by the case.
We work closely with producers to make premium wines as accessible as possible by having them modify packaging before shipping. We already offer some premium wines in three-bottle cases and some Magnums and Jeroboams in single-bottle cases.
Can I order Galleon wines in restaurants?
Of course! Many of the finest restaurants in Quebec trust us with their wine needs. Contact us and we will be delighted to recommend a restaurant that carries your favourite wine.
Do orders have to be placed online? Can I order by phone or email?
You can order online, by phone or by email. Call our customer service team at 514-932-2626 or send an email to email@example.com.
Which delivery services do you offer?
We deliver your order to the SAQ branch nearest you that is authorized to handle private imports. Our website will indicate which outlets offer this service.
We also offer members a home or office delivery service for a flat rate of $20. This delivery service is provided by Canada Post, which also delivers on behalf of the SAQ.
Can I order your products from Ontario or another Canadian province?
You can make purchases in every Canadian province. All you have to do is contact our customer service or your sales representative.
We plan on rolling out our service across Canada as soon as possible.
When I order wine from Galleon, how do I know the quality hasn’t been compromised by improper storage or transportation?
The SAQ handles wine transport and storage throughout Quebec, as well as delivery to its stores. Canada Post takes care of delivering orders to your home or office.
Does this website comply with provincial laws and the regulations established by the SAQ in relation to private imports?
Yes, we can assure you that we have verified and fully comply with all applicable regulations.
Can I earn SAQ Inspire points on orders placed with Galleon?
Unfortunately, you cannot collect SAQ Inspire points on products or services for which a personalized invoice has been created, and even private imports ordered directly from the SAQ are not eligible.
What level of personalized service do you offer (compared to your competitors)?
At Galleon, we are committed to providing highly personalized service. We get to know our members and offer them customized advice based on their individual needs and preferences.
We listen to our members and will do our utmost to locate a special vintage, a particular bottle size or a specific appellation. This enriches both the client’s experience and Galleon’s portfolio.
We are also proud to serve several private companies and foundations that entrust us with organizing special events for their clients or employees.
How do you choose your producers and what kind of relationship do you have with them?
First of all, we only sell wines that we love!
Our team tastes every wine that we import.
Our producers are as passionate as we are about authenticity, respect for terroir and the creation of a highly refined product.
We collaborate with the most reputable producers in the world and also with smaller estates. If we carry a certain wine, it means that we were very impressed by the wine and the winegrower!
We are lucky to have close working relationships with each of our producers.
We know them all individually and have nurtured relationships built on trust over the years.
How do I place an order on galleon.vin/galleon.wine?
Before you can place an order, you must first create a profile. Click on the “Your account” section.
Can someone else pick up my order on my behalf at an SAQ outlet or a Canada Post post office?
Yes, you can have someone else pick up your order on your behalf. This person must be over 18 and must present the order number or the delivery confirmation email or the Canada Post delivery notice as well as a piece of recognized ID (driver’s licence, health insurance card, passport, Canadian citizenship card or any other valid government-issued photo ID).
What are your remote area delivery charges?
Air Stage delivers orders to remote areas. Rates are determined by Canada Post.
How can I find out about special offers?
Subscribe to our mailing list and we’ll keep you informed of our special offers.
Can I choose where I’d like to pick up my order?
Yes, you can decide to have your order delivered to the SAQ outlet of your choice or your nearest Canada Post office. Simply choose the location and delivery method when placing your order. Click on the “Your account” section.
Are product quantities shown on galleon.vin/galleon.wine updated in real time?
Yes. However, since we rely on SAQ inventory, we always send an order confirmation.
Do I have to create an account if I want to order online?
Yes, you must create an account if you wish to place an online order. There are many benefits to creating your own account. You can check your order status and view current and fulfilled orders at any time. You can also speed up transactions by registering several delivery addresses and manage how often you’d like us to send you emails about special offers and new products.
What kind of communication can I expect to receive after I create my account?
You’ll only receive email notifications about your account or orders. Emails about special offers and new products are only sent to members who have subscribed to our mailing list. If a member decides that they no longer wish to receive promotional emails, they can simply update their account preferences.
How do I create an account?
To create an account, follow these steps:
- Click on “Your account” in the top right corner of the homepage.
- Click on “Sign up”.
- Type in your name and email address and create a password.
- If you wish to receive promotional emails about special offers and new products, tick the checkbox.
- Click on “Submit” and your account will be activated.
- Once your account has been activated, you will receive an email from Galleon if you have opted in to receive communications by email.
How do I check if I already have an account?
If you can’t remember whether you already created an account or not, contact customer service by clicking on “Your account” then “Forgot your password?”. You will be prompted to enter your email address. If no account is linked to that email address, you will see an error message. You can then choose to create an account.
How do I update my personal details?
Follow these steps to update your personal information:
- Log in and click “Your account.”
- From the left menu, select the section you want to change.
- Locate the section you wish to update (e.g., personal information, billing or preferences) and click “Edit” or “Change”.
- Once you have entered the updated information, click “Save”.
How can I modify my billing or shipping addresses?
- Click on “Add new address” and fill in the required fields. Indicate whether the new address is now your primary billing address or your primary shipping address.
- Your billing address can be the same as your shipping address.
- If you need to update your address book, click on the “Edit” button beside the address you wish to update.
- Enter the new information and click on “Save changes.”
- If you wish to delete an address, click on the “Delete address” button beside the address you wish to delete.
What should I do if I forget my password?
If you forget your password, follow these steps:
- Click on “Your account” in the top right corner of the homepage then click on “Forgot your password?”.
- Enter your email address and click “Submit.”
- We will send you a link to allow you reset your password.
- If you have not received the password reset link within 10 minutes, check your spam/junk folder.
- When you receive the password reset email, click on the link. You will be redirected to galleon.vin/galleon.wine where you will be prompted to enter your email address and the temporary password included in the email.
How do I log out of my account?
Click on « Welcome YOURNAME » (in the top right corner of the page) to expand your account menu the click the “Log out” button.
How do I cancel my account?
If you wish to cancel your account, please contact customer service by phone or email.
How can I tell if a product is available to buy online?
If a product is available for purchase online, you will see an “Add to cart” button beside the product description.
What should I do if a product is sold out?
You can either check the website later and find out if the product is available or contact our customer service team. They will be happy to offer recommendations.
Why can’t I add certain items to my cart?
Only products available for online purchase can be added to your cart. If an item is marked as available for online purchase, but you cannot add it to your cart, the product is either on back order or sold out. If a product is not available for online purchase, there will be no “Add to cart” button beside the product description.
What happens once I place an order?
When you purchase products for home delivery, you will receive two email confirmations: one when the order has been placed and one to confirm payment and delivery date.
When you purchase products for delivery to an SAQ outlet, you will receive three emails: one when the order has been placed, one to confirm payment and service charges and a third when your order has arrived at the selected SAQ outlet.
Who should I contact if I have trouble placing an order or questions about my order?
Can you guarantee that I will receive the products I ordered?
Unfortunately, we cannot guarantee that you will receive your entire order due to several factors that are out of our control (e.g., stock depletion, delivery errors or broken bottles). If we cannot deliver your order in full, we will send you an email outlining which items have been shipped and which items cannot be shipped at that time.
Can I modify my order (add, remove or replace items)?
You cannot modify your order once it has been placed. If you wish to order more items, you must place a new order.
What should I do if I receive damaged products?
Can I cancel my order?
Once an online order has been placed, the details are final and the order cannot be cancelled.
How can I pay for my order?
We accept the following payment methods: VISA, MasterCard and American Express. You must provide payment details (card number, security code, expiry date and billing address, for example) when placing your order.
When will I be invoiced for my order?
Once your order has been placed, your credit card account will be charged.
What happens if my payment method is declined?
If your payment method is declined, we will contact you and try to bill an alternate payment method, otherwise your order will be cancelled.
Will I receive a receipt?
Yes. A detailed receipt will be shipped with your order. A copy of this receipt will also be emailed to you.
Which documents must I present when picking up my order from an SAQ outlet?
When picking up your order, you must present the delivery confirmation email and a government-issued photo ID. You must also prove you are above the legal drinking age. A driver’s licence, passport and Canadian citizenship card are recommended government-issued ID.
What happens if I’m not home to accept my order?
Canada Post has the largest delivery network in Canada. If you are not home when your order is delivered, Canada Post will leave a delivery notice for your attention. You must pick up your parcel at the post office indicated on the delivery notice and present a valid piece of government-issued photo ID. You must also prove you are above the legal drinking age.
What should I do if I receive the wrong product?
If you receive the wrong product, please contact our customer service team either by email or phone.